Clear terms, no small print surprises

CANCELLATIONS AND REFUNDS

Cancellation by You

• •Cancellations made 72 hours or more before the scheduled service will receive a full refund , minus the non-refundable deposit .
• •Cancellations made between 24 and 72 hours before the scheduled service will incur a 50% cancellation fee of the total service cost.
• •Cancellations made less than 24 hours before the scheduled service are non-refundable .
• •No-shows are non-refundable. A no-show is defined as a failure to arrive at the designated pickup location at the scheduled time.

Cancellation by Us

We reserve the right to cancel a service due to unforeseen circumstances, including but not limited to vehicle breakdown, driver unavailability, or force majeure events.

In the event of a cancellation by us, you will receive a full refund of all payments made , including the deposit. However, we are not responsible for any additional costs or losses you may incur as a result of the cancellation.

CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us:

R&H VIP Transportation Services Website: www.rh-vip.com Email: info@rh-vip.com Email: rod@rhvipservices.com 24/7 Sales: +962 77 600 0016 24/7 Operations: +90 505 899 3652

These Terms and Conditions constitute a legally binding agreement between you, the client ("You," "Your"), and R&H VIP Transportation Services ("We," "Us," "Our," or "the Company"). By booking a transportation service with us, you agree to be bound by these Terms and Conditions.

Booking Confirmation: All reservations must be confirmed via email or a formal booking system. A booking is not considered final until you receive a confirmation from us.

Deposit: A non-refundable deposit of 25% of the total service cost is required to secure your reservation. We will apply this deposit to the final payment.

Final Payment: The remaining balance is due 48 hours before the scheduled service time. For last-minute bookings made within 24 hours of the service, full payment is required at the time of booking.

Payment arrangements are provided by our team after confirmation. Online card and PayPal checkout are planned for a later phase and are not currently enabled.

Cancellation by You:

Cancellations made 72 hours or more before the scheduled service will receive a full refund, minus the non-refundable deposit.

Cancellations made between 24 and 72 hours before the scheduled service will be subject to a cancellation fee of 50% of the total service cost.

Cancellations made less than 24 hours before the scheduled service are non-refundable.

No-shows are non-refundable. A no-show is defined as a failure to arrive at the designated pickup location at the scheduled time.

Cancellation by Us: We reserve the right to cancel a service due to unforeseen circumstances, including but not limited to vehicle breakdown, driver unavailability, or force majeure events.

In the event of a cancellation by us, you will receive a full refund of all payments made, including the deposit. We are not responsible for any additional costs or losses you may incur as a result of the cancellation.

Wait Time: Complimentary wait time is provided as follows:

Airport pickups: 45 minutes for domestic flights and 60 minutes for international flights, starting from the flight's landing time.

All other pickups: 15 minutes from the scheduled pickup time.

After the complimentary wait time, a fee of $10 per 30 minutes will be charged.

Overtime and Stops: Any unscheduled stops or extensions to the booked service duration must be pre-approved by the driver and may incur additional charges.

Passenger Capacity: The number of passengers and luggage must not exceed the stated capacity of the vehicle booked.

Conduct: We reserve the right to terminate a service without refund if a passenger's behavior is disruptive, abusive, or poses a threat to the driver or vehicle. This includes, but is not limited to, the use of illegal substances, smoking, or excessive intoxication.

Damage to Vehicle: You are responsible for any and all damage caused to the vehicle by yourself or any members of your party.

Limitation of Liability: Our liability for any cause whatsoever, regardless of the form of the action, is limited to the amount you have paid to us for the service. We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of flight, missed connections, or lost luggage.

Force Majeure: We are not responsible for delays or cancellations caused by factors beyond our control, such as traffic congestion, road closures, adverse weather conditions, or accidents.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Jordan. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of Jordan.

These Terms and Conditions constitute the entire agreement between you and R&H VIP Transportation Services.

If you have any questions about these Terms and Conditions, please contact us at:

R&H VIP Transportation Services

www.rh-vip.com

info@rh-vip.com

24/7 Sales +962776000016

24/7 Operation +905058993652

R&H VIP Transportation Services is a luxury ground transportation and tour company primarily based in Amman, Jordan.

In essence, they provide:

Premium Transportation: Focusing on executive and luxury chauffeured services for both private and corporate clientele.

Tour Operation: Specializing in personalized tours and day trips to Jordan's most significant cultural and historical sites, including Petra, the Dead Sea, Wadi Rum, and Jerash.

Customer-Focused Service: Emphasizing modern, comfortable vehicles (coaches, minibuses, vans with luxury interiors), skilled and professional drivers possessing local knowledge, and exceptional customer support.

Key Services Include: Airport transfers (Meet & Greet), Point-to-Point transportation, Hourly Charter, Road Show services, and customized tours/sightseeing experiences.

Our website address is: www.rh-vip.com.

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